Order Cancellations

Customers can alter their telescope model purchase at any time. By altering the purchase order, the customer relinquishes their spot on the production list and will be placed at the bottom of the production order of their new telescope model. The deposit of the previous model will be credited to the new model. If the order was altered to a more expensive telescope model, it is the customers responsibility to pay the remainder of the increased deposit.

Customers may cancel their TEC order at any time. The customer must send TEC an email regarding their cancellation and updated shipping information. TEC will then issue a refund of the deposit 30 days after receiving the cancellation. Orders up to $10,000 will incur a $50 administrative fee that will be deducted from the refunded amount. Orders over $10,000 will incur a $100 fee that will be deducted from the refunded amount.

TEC will not accept initial payments larger than the specified deposit. Orders that included a customization will have the cost of the custom work deducted from the refund amount. Special Project orders will not receive a full refund. The cost of setup, materials, and initial labor will be deducted from the total refund amount. These refunds may take more than 30 days to be issued and the amount refunded will be determined at TEC’s discretion.

Mount cancellations will follow the fee structures for telescopes and will include any fees deducted by the mount producer. The deposit will be refunded within 30 days after the payment has been collected from the mount producer. If a mount order is cancelled after the item arrived at the TEC facility, the refund will not be issued until the mount has been sold.

If you have any questions or concerns, don’t hesitate to submit a request via email.