TEC Order Change or Cancellation
Customers can alter their telescope purchase at any time. By altering the purchase order, the customer relinquishes their spot on the production list and will be placed at the bottom of the production order of their new telescope. The deposit of the previous model will be credited to the new model. If the order was altered to a more expensive telescope model, it is the customers responsibility to pay the remainder of the increased deposit.
Customers may cancel their TEC order at any time. The customer must send TEC an email regarding their cancellation and updated shipping information. TEC will issue a refund of the deposit 30 days after receiving the cancellation. Orders up to $10,000 will incur a $50 administrative fee that will be deducted from the refunded amount. Orders over $10,000 will incur a $100 fee that will be deducted from the refunded amount.
Customers that submit a deposit larger than 40% of the telescope purchase price will be offered two options, if they wish to cancel their order. For an immediate refund, TEC will deduct a 5% (of the purchase price) restocking fee from the refunded amount. This refund will take 30 days to complete. For a full refund, the customer will be obligated to wait until the telescope has been completed and sold to receive their refunded deposit. No additional fees will be deducted from this refunded amount.
If you have any questions or concerns, don’t hesitate to submit a request via email.
TEC Return Policy
Customers have up to 30 days after receipt of the product to return any item. Clients may return the item for any reason as long a) the product is not damaged, and b) it is within the return period. Please contact TEC via phone or email if an item needs to be returned. The refund amount will be determined after inspection of the returned item. If it is damaged, the full amount may not be refunded.
Returns will be processed by TEC as quickly as possible but may take 7-10 business days to complete. If the customer is returning a telescope, refunds may take up to 30 days to complete the full refund.
If you receive an item you believe to be defective, please contact TEC via phone or e-mail and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible.