Orders within the U.S.A. will be shipped via UPS Ground or TEC’s chosen carrier unless specified otherwise and will be insured for the full value. International shipments will be shipped via DHL or TEC’s chosen carrier unless specified otherwise.
Choosing a different carrier or opting for expedited delivery will incur additional shipping charges.
It is the customer’s responsibility to ensure proper receipt of all merchandise. Due to the high value nature of our products, carriers may not deliver a telescope unless a person is there to receive it. If the merchandise is returned to the TEC facility, it is up to the customer to make any further shipping arrangements in coordination with TEC.
It is the customer’s responsibility to check all items upon receipt. If anything incurred damage during shipping, please photograph the packaging and product immediately. Do not handle the product. Damage claims will be rejected if the item is believed to have been used. If the item was damaged or lost during shipping, TEC will file a claim with the shipping carrier for the insured amount and will discuss the options available to the customer.
Packaging costs will vary depending on the items orders. Certain telescope and case options will require shipping in a wooden crate that is custom made for the order. Purchases of multiple accessories may require multiple shipments. These shipments will be included in the shipping costs.
If an item is not in stock when the associated telescope order is ready to ship, the customer may choose to forgo that item for a refund, or keep the order. If the order is kept, TEC will ship that remaining item when it becomes available at no extra cost.
If a customer wishes to pick up an order from the TEC facility, TEC is required by CO law to charge sales tax for the full retail value.
Expect to receive a confirmation from TEC with an invoice for the deposit amount within 5-7 business days. Once the deposit has been received, TEC will place your order in our production lists. The deposit only secures a spot in our production lists, it does not guarantee the price. Only pay the amount listed on the invoice. Your telescope order will not be confirmed until TEC receives the full deposit. The remaining balance will not be due until the completion of your new telescope.
If you would like to order an accessory only; please select “Accessories Only” in the drop down list for telescope models, and specify the telescope model that the accessory is going to fit in the comments section.
If you would like to purchase a mount; please leave a message in the comments section specifying the model desired. If you would like to inquire about a customization, please leave us a note in the comments section.
Please note that ALL TELESCOPE PRICES AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. Telescope lead times may be shorter or longer than anticipated. TEC does not accept Credit Card payments. Payment via Paypal will incur an additional 2% fee of the total amount if the purchase is below $1000. If your purchase is greater than $1000, TEC will incur a 4% fee for all Paypal Payments. If you have any questions or concerns, please do not hesitate to contact us. If you have previously placed an order and would like to cancel it; please contact us immediately.
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